Q1: How Long is the warranty on the machine?
A1: The whole machine's warranty period is 12 months and key parts will be dependent.
Q2: Are you an integrated supplier for extrusion molding machines, mold, and auxiliary machinery?
A2: Yes, we can provide the complete solution line to customers according to the customer's requirements.
Q3: How about the quality control in your factory?
A3: Yankang has the SOP (Standard Operation Procedure) and all the production steps must follow up this SOP. Every machine needs at least automatic running over 72 hours and must be inspected carefully before shipment.
Q4: Will you offer the pre-sales service?
A4: Yes, we have an experienced pre-sales team to support customers not only including machine, mold, and auxiliary machinery selection but also water, electrical, machine layout in the factory, etc.
Q5: What about the after-service? Will you send your engineer to my country to help commission and install the machine?
A5: Surely, we have many experience technical engineers for oversea service, they would help you install machines and support training to workers as well.
Q6: What is the delivery time of the machine?
A6: Actually, the delivery time of the machines is depended on the machine options. Normally, the delivery time of a standard machine could be within 2-3 months.
Q7: Mold trial will be available in the Yankang factory?
A7: Yes, the customer can send the mold to the Yankang factory and test it.
Q8: Do you provide any spare parts with the machine?
A8: Yes, Yankang will provide one set of standard spare parts to customers.